Checklist for advocacy services - Federal Complaints:
- Does this case fit the legal definition of discrimination at all?
- Is the complaint credible?
- How substantive is the complaint? What is the likelihood of success?
- Is there a legitimate argument to make on the complainant’s behalf?
- Will the complaint assist in advancing human rights protections, addressing systemic discrimination and stemming individual complaints?
- Are we likely to further/increase the awards that complaints get, or trivialize them by taking on this case?
- Does this case require a substantial legal argument? (If yes, then we should take on the case as this represents a higher need for advocacy where an arguement is routine and likely to be adequately handled by the complainant).
- How capable is the client of dealing with this complaint on their own? (The less capable the more likely that our help is required).
- Do current resources enable us to increase our caseload?
- Is the complainant emotionally capable of going through the complaint advocacy process?
Note, not all ten criteria need to be met in all cases. These questions are intended as guidelines only.